Privacy Policy
DiagnosisPro is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy explains our practices for visitors and users of our website and diagnostic services.
Information We Collect
DiagnosisPro collects information to provide diagnostic services, respond to inquiries, and improve our platform. The types of data we may collect include:
- Contact Information: Name, email address, phone number, and company name when you submit inquiry forms or request diagnostic consultations.
- Property Details: Information about rental properties or facilities you manage, including location, property type, and maintenance concerns you describe to us.
- Communication Records: Emails, messages, and notes from conversations with our team regarding your diagnostic needs.
- Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources, collected through standard web analytics tools.
- Device Information: Your device type, browser, operating system, and IP address for security and service optimization purposes.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your diagnostic inquiries and provide property maintenance consultation services.
- To assess maintenance urgency and develop tailored recommendations based on visible symptoms and property conditions.
- To communicate with you about our services, updates, and relevant property maintenance insights.
- To improve our diagnostic methodology and website functionality based on user feedback and usage patterns.
- To comply with legal obligations and protect against fraud or misuse of our services.
- To send periodic updates or newsletters about property maintenance best practices (only with your consent).
Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. These may include:
- Essential Cookies: Required for website functionality, security, and basic navigation.
- Analytics Cookies: Help us understand how visitors use our site and which diagnostic content is most valuable to rental investors and facilities managers.
- Preference Cookies: Remember your settings and preferences during future visits.
You may control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
Data Sharing and Third Parties
DiagnosisPro does not sell your personal data. However, we may share information with:
- Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and customer support—all bound by confidentiality agreements.
- Legal Requirements: Government authorities or law enforcement when required by Turkish law or court order.
- Business Partners: Only with your explicit consent, and only information necessary for joint diagnostic or consulting services.
We ensure all processors comply with data protection standards equivalent to our own.
Data Retention
We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Contact and inquiry information is retained for the duration of our service relationship and for two years afterward to address follow-up questions or claims.
- Property diagnostic records are retained for five years to support your maintenance planning and insurance documentation.
- Website analytics data is typically retained for twelve months.
- You may request deletion of your data at any time, subject to legal retention obligations.
Your Privacy Rights
Under Turkish data protection law and applicable regulations, you have the following rights:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your personal data, subject to legal or contractual obligations to retain it.
- Right to Restrict Processing: You may request that we limit how we use your data.
- Right to Data Portability: You may request your data in a structured, portable format.
- Right to Object: You may object to certain uses of your data, including marketing communications.
- Right to Withdraw Consent: If we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, contact us using the information provided below.
Data Security
DiagnosisPro implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
International Data Transfers
DiagnosisPro operates primarily within Turkey. If we transfer your data internationally for service delivery or processing, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are intended for business professionals, rental investors, and facilities managers. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will delete it promptly.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
- Email: hello@soccersunshinecoast.com
- Phone: +90 543 286 64 72
- Address: Kâğıthane, Marmara Region, Turkey
We will respond to your request within 30 days or as required by applicable law.
Policy Updates
DiagnosisPro may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our services following such notification constitutes your acceptance of the revised policy.